5 star rating in each category!!!! After having dry eyes for almost 40 years, and being recommended to use over the counter eye drops (only clear advice to stay away from Visine), I never realized it is truly an eye disorder that no physician has ever addressed……until Dr. Tom.
When I phoned to inquire about the services and inquiring about insurance coverage, Dr. Tom returned the call personally & spend quite a bit of time in conversation. I made an appointment & was given several eye tests by Dr. Tom (only one test which was ever administrated before & without even a direction to proceed), all of which clearly outlined my present eye condition. Dr. Tom then formulated a plan to treat my chronic condition over several months. I am so grateful I looked for a practice dedicated to Dry Eye Disease and found this unique one. Dr. Tom goes overboard with compassion, caring & humor (even phoning from a remote location to check on my initial treatment results). I can not say enough about the staff – they make you feel very welcome at each visit and focus solely on you when you are working with them. Highly recommend The Dry Eye Institute!